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Viable helps companies better understand their customers by using GPT-3 to provide useful insights from customer feedback in easy-to-understand summaries.

Using GPT-3, Viable identifies themes, emotions, and sentiment from surveys, help desk tickets, live chat logs, reviews, and more. It then pulls insights from this aggregated feedback and provides a summary in seconds.

For example, if asked, What’s frustrating our customers about the checkout experience?, Viable might provide the insight: Customers are frustrated with the checkout flow because it takes too long to load. They also want a way to edit their address in checkout and save multiple payment methods.

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