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NEVA Assist has the intelligence and integration capabilities to navigate the dynamic and complex nature of the employee’s desktop environment. Using her advanced decisioning engine, she understands what the employee wants to achieve by observing and interpreting their on-screen desktop activities (like in-app selections, button clicks, field entries etc.) and in real-time responds in with next-best-action guidance or by automating tasks.
NEVA’s smart guidance includes disclosures, reminders, sales best practices, product details, as well as a ‘full view’ of the customer, with relevant data drawn from numerous screens and applications, presented in the right context. The desktop data collected by NEVA can also be leveraged for optimizing processes or for identifying process automation opportunities.
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